Return Policy
RETURNS
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All sales are final, no returns are accepted, special exemptions apply.
There are certain situations where only a refund or partial refunds are granted: (if applicable)
* Broken or damaged goods during transport (photos required)
* Bottles leaking liquid (photos required)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nimbusfragrance.com and send your item to: 4513 W 134TH ST, Hawthorne CA 90250.
Shipping
If refund is granted, you should mail your product to: 4513 W 134TH ST, Hawthorne CA 90250.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
----
All sales are final, no returns are accepted, special exemptions apply.
There are certain situations where only a refund or partial refunds are granted: (if applicable)
* Broken or damaged goods during transport (photos required)
* Bottles leaking liquid (photos required)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nimbusfragrance.com and send your item to: 4513 W 134TH ST, Hawthorne CA 90250.
Shipping
If refund is granted, you should mail your product to: 4513 W 134TH ST, Hawthorne CA 90250.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.